Privacy Policy

Last Updated: April 12, 2026

Channelziq ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account or join our waitlist, we collect your email address and any other information you voluntarily provide.
• Profile Information: Name, profile picture, and preferences you set within the Service.
• Payment Information: If you subscribe to a paid plan, payment details are processed by our third-party payment processor (Stripe). We do not store your full credit card number on our servers.
• Content Data: When you connect third-party platforms (YouTube, Instagram, TikTok, WordPress, etc.), we access content, analytics, comments, and messages as authorized by you through OAuth permissions.
• Communications: When you contact us for support or feedback, we retain those communications.

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, click patterns, and interaction data.
• Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Tracking: We use cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service.
• To personalize your experience and deliver AI-powered content recommendations.
• To train and improve our AI models using your content data, solely for the purpose of providing you with better suggestions. Your data is not used to train models for other users.
• To process transactions and send related information, including purchase confirmations and invoices.
• To send you technical notices, updates, security alerts, and administrative messages.
• To respond to your comments, questions, and support requests.
• To monitor and analyze trends, usage, and activities in connection with the Service.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• To comply with legal obligations.

3. Data Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, email delivery).
• Legal Requirements: If required by law, regulation, legal process, or governmental request.
• Safety: To protect the rights, property, or safety of Channelziq, our users, or others.
• Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• With Your Consent: When you have given us explicit permission to share your information.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Account Data: Retained until you delete your account, plus up to 30 days for backup removal.
• Usage Analytics: Retained in aggregated, anonymized form indefinitely.
• Support Communications: Retained for up to 3 years after resolution.
• Platform Content Data: Retained while your platform connections are active. Deleted within 30 days of disconnecting a platform.

After the applicable retention period, we will securely delete or anonymize your information.

5. Your Rights

5.1 GDPR Rights (European Economic Area)

If you are located in the EEA, you have the following rights under the General Data Protection Regulation:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request that we restrict processing of your data.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or direct marketing.

Our legal basis for processing personal data includes: consent, performance of a contract, legitimate interests, and compliance with legal obligations.

5.2 CCPA Rights (California Residents)

If you are a California resident, you have the right to:

• Know what personal information is collected, used, shared, or sold.
• Delete personal information held by us.
• Opt out of the sale of personal information. We do not sell personal information.
• Non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us at privacy@channelziq.com. We will respond within 30 days.

6. Cookies

We use cookies and similar tracking technologies to collect and use personal information about you. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

7. Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256).
• Regular security assessments and penetration testing.
• Access controls and authentication requirements for our team.
• Secure data centers with physical security measures.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 16, please contact us at privacy@channelziq.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, where applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@channelziq.com
• Address: Channelziq, Inc. [Address to be added before launch]