Help & Support
Get answers fast. Browse the most common topics below, or email help@channelziq.com and we'll reply within one business day.
Pricing & plans
See plan features, billing options, and what each tier includes.
Integrations
YouTube, Meta, WordPress, GA4 — what we connect to and how.
Privacy & data
What data we collect, how we use it, and how to delete it.
Security
How we protect your account, content, and connected services.
Refund policy
When refunds apply and how to request one.
Delete your data
Close your account and request full data removal.
Public roadmap
See what's shipping next and vote on what we build.
Changelog
Recent releases, feature ships, and bug fixes.
Common questions
After signing in to go.channelziq.com, open Settings → Connected Accounts and click "Connect YouTube." You'll sign in with the Google account that owns the channel and grant ChannelzIQ read + content-management permissions. Brand accounts are supported.
In Claude, add a custom connector pointing at mcp.channelziq.com and authorise it with your ChannelzIQ account. Claude can then read your analytics, videos, retention, calendar and inbox, and draft ideas, scripts and replies. Uploading video and thumbnails from the conversation is included on paid plans. See the MCP feature detail.
Yes. Open Settings → Billing and click "Cancel subscription." You'll keep access through the end of your current billing period. See our Refund Policy for refund eligibility.
We use Anthropic's Claude models. API requests are scoped to your account and Anthropic's commercial terms prohibit them from training models on your content. See our Privacy PolicyDo Not Sell Section 4 for details.
Yes. OAuth tokens are encrypted at rest, all connections use TLS 1.2+, and YouTube-derived data is refreshed or deleted within 30 days per Google's YouTube API policies. Visit our Security page for full details.
Yes. While YouTube is our deepest integration, we also support publishing and analytics for Facebook, Instagram, TikTok, and WordPress blogs.
Use our public roadmap to vote on existing requests or submit new ones. For urgent bug reports, email help@channelziq.com.
A red "reconnect required" status means the platform stopped accepting our access, usually after a password change, a revoked permission or an expired token; nothing of yours is deleted. Open Settings → Connected Accounts and click Reconnect on that account, approving the same account that owns the channel. If Google answers "Service unavailable," try again from a private (incognito) window.
The failed row shows the platform's own error message, and nothing went out on that platform; fix the cause (most often a reconnect or a missing Instagram caption) and publish again. Instagram posts cannot be edited or deleted once they are live, because Instagram's API does not allow it, so change or remove them in the Instagram app. Facebook posts and YouTube videos can be edited and deleted.
Every plan includes a monthly AI token allowance (5,000 on Free, 25,000 on Solo, 75,000 on Creator) that resets on the 1st, and "insufficient tokens" means the action needs more than you have left. On a paid plan you can buy a top-up pack from the studio header. Top-ups are spent after your allowance and expire at the next 1st of the month.